Welcome to Tackle Express, your premier destination for high-quality fishing gear delivered with angler’s precision. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

About Our Products

What types of fishing equipment do you specialize in?
We specialize in a complete range of fishing gear including:
  • Rods (Casting, Conventional, Freshwater)
  • Reels (Casting, Conventional, Electric)
  • Lines (Braided, Fluorocarbon)
  • Lures (Buzzbaits, Frogs)
  • Apparel (Graphic Tees, Deck Boots, Footwear, Gloves)
  • Accessories (Bibs, etc.)
Our products are selected by anglers for anglers, focusing on performance and durability.
Do you offer gear for both freshwater and saltwater fishing?
Yes! Our inventory includes specialized equipment for all fishing environments. Look for our “Freshwater” category for lake and river gear, while our conventional rods and reels are built to handle saltwater challenges.
How do I choose the right rod/reel combination?
Our product descriptions include recommended pairings. For personalized advice, email our team at [email protected] – we’re happy to help match gear to your fishing style and target species.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer discounts for bulk orders?
While we don’t have published bulk discounts, orders over $50 qualify for free shipping. For significant bulk purchases, contact us directly at [email protected] for potential special arrangements.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding parts of Asia and some remote regions. Our warehouse is located at 4739 Small Street, New York, US 10038.
What are my shipping options?
Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
Free Shipping: On orders over $50 via EMS (15-25 days after dispatch)
Orders process in 1-2 business days, with same-day dispatch for orders placed before 2PM EST.
How is fishing gear packaged for shipping?
We use specialized packaging to protect your gear:
  • Rod tubes for casting rods
  • Crush-proof boxes for reels
  • Waterproof bags for apparel
Because we know gear arrives fish-ready or it doesn’t arrive at all.
Can I track my order?
Yes! You’ll receive real-time tracking updates as your package moves through our network. Watch your gear make its way from New York to your home waters with precise tracking.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unused and in original packaging. Email [email protected] with your order number, and we’ll guide you through our simple return process.
Are there any return fees?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
What if my gear arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll quickly arrange for replacement gear to get you back on the water.
Need more help? Our team of fellow anglers is ready to assist. Email us at [email protected] – we typically respond within 24 hours.

Tight lines and happy fishing from the Tackle Express crew!