At Tackle Express, we understand that even the most experienced anglers occasionally need to adjust their gear. That’s why we’ve created this hassle-free returns policy – because we’re as committed to your satisfaction as we are to helping you land the big one!

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original condition (unused, with tags and packaging). Just like carefully selecting the right lure, we want you to be completely satisfied with your purchase.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Footwear (Deck Boots) – must be unused and in original packaging
  • Apparel (Graphic Tees, Gloves) – must have original tags attached
  • Custom or special order items
  • Clearance items (marked as final sale)

Note: Braided line and fluorocarbon products must be returned in their original, unopened spools.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Package & Ship

Once approved, securely package your items (we recommend using the original packaging) and ship to:

Tackle Express Returns
4739 Small Street
New York, NY 10038
USA

Include the completed return form (template below) inside your package.

Step 3: Receive Your Refund or Exchange

We’ll process your request within 3 business days of receiving your return. See refund details below.

Return Request Template

Copy and paste this template into your email:

Subject: Return Request – Order #[Your Order Number] Dear Tackle Express Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return: 1. [Product Name] – [Quantity] – [Reason for Return] 2. [Product Name] – [Quantity] – [Reason for Return] I prefer: ☐ Refund to original payment method ☐ Exchange for [Product Name/SKU] I have reviewed the return policy and confirm the items are in original condition with all packaging. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Information

Once we receive and inspect your return:

  • Refund Method: Original payment method (credit card/PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 3-10 business days depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Policy

Want to swap for a different size or model? Exchanges follow the same process as returns. We’ll ship your new item once we receive the original, with no additional shipping charges for exchanges of equal value.

Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement – no need to wait for us to receive the return first!

International Returns

For our global anglers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions? Our customer service team reels in inquiries faster than you can cast a line! Email us at [email protected].

Tight lines and happy returns from the Tackle Express crew!