Welcome to Tackle Express, where we’re as passionate about getting you the right fishing gear as we are about making sure you’re completely satisfied with your purchase. Whether you’re a weekend angler or a tournament pro, we’ve got your shipping and returns covered with clear, straightforward policies.

Shipping Information

We know you’re eager to get your hands on your new fishing gear, which is why we process all orders within 1-2 business days (excluding weekends and holidays). Here are your shipping options:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Best for when you need your gear quickly

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Anglers Note: We ship worldwide (excluding certain Asian and remote regions). International customers are responsible for any customs fees or import taxes.

Our Hassle-Free Returns Policy

Just like carefully selecting the right lure for the conditions, we want you to be completely satisfied with your Tackle Express purchase. Our returns policy is designed to be as smooth as reeling in a trophy catch.

Key Return Details

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Original shipping costs: Non-refundable

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Footwear (Deck Boots) – must be unused and in original packaging
  • Apparel (Graphic Tees, Gloves) – must have original tags attached
  • Custom or special order items
  • Clearance items (marked as final sale)
  • Fishing line (Braided line and fluorocarbon) – must be returned in original, unopened spools

3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Package & Ship

Once approved:

  1. Securely package your items (we recommend using the original packaging)
  2. Include the completed return form (template provided below)
  3. Ship to:
    Tackle Express Returns
    4739 Small Street
    New York, NY 10038
    USA

Step 3: Receive Your Refund or Exchange

We’ll process your request within 3 business days of receiving your return. See refund details below.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Tackle Express Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return:

1. [Product Name] – [Quantity] – [Reason for Return]

2. [Product Name] – [Quantity] – [Reason for Return]

I prefer:

☐ Refund to original payment method

☐ Exchange for [Product Name/SKU]

I have reviewed the return policy and confirm the items are in original condition with all packaging.

Best regards,

[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Information

Once we receive and inspect your return:

  • Refund Method: Original payment method (credit card/PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 3-10 business days depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Policy

Want to swap for a different size or model? Exchanges follow the same process as returns. We’ll ship your new item once we receive the original, with no additional shipping charges for exchanges of equal value.

Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement – no need to wait for us to receive the return first!

International Returns

For our global anglers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions?

Our customer service team reels in inquiries faster than you can cast a line! Email us at [email protected].

Tight lines and happy returns from the Tackle Express crew!